Practical IT support, onsite and remote

Technical presence

Onsite IT coverage

Ongoing, periodic or temporary technical support at the client’s premises, sized to the number of users and operating needs.

• Level 1 and Level 2 user support
• Ticket, incident and escalation handling
• Endpoints, printers and peripherals
• LAN, Wi-Fi and office connectivity troubleshooting
• Temporary cover or scheduled days
• Support for the internal IT team

Flexibility

Hybrid IT support

A delivery model combining remote assistance and onsite interventions, reducing response times while retaining physical presence where required.

• Remote first diagnosis and support
• Scheduled or on-demand onsite visits
• Ongoing support for SMEs and professional firms
• Priority management and activity tracking
• Technical documentation and handover
• Packages and frequency agreed with the client

Systems & virtualisation

Windows Server/client, Proxmox and virtual environments

Operational support for Windows systems and virtualised infrastructures, from host configuration to orderly virtual machine management.

• Windows Server and client operations
• Proxmox VE host configuration and support
• Virtual machine creation and management
• Hyper-V, VMware and VirtualBox support
• Provisioning, migration and consolidation
• Snapshots, backups and documentation

Microsoft & Identity

Microsoft 365, Teams, Outlook and Entra ID

Operational user support for accounts, access and day-to-day collaboration tools.

• Microsoft 365 user support
• Outlook and Teams troubleshooting
• Operational account and access tasks
• Active Directory users and permissions
• Basic endpoint enrolment and policy support
• Escalation to administrators or providers

Endpoint & workplace

Workstations, deployment and device lifecycle

Practical workstation management from initial preparation to replacement and retirement.

• Software installation and configuration
• Device provisioning and deployment
• Hardware replacement and profile migration
• Asset inventory and updates
• Peripheral and meeting-room support
• Secure data erasure where applicable

IT Operations

Network, connectivity and supplier coordination

An operational point of contact for site issues, escalations and coordination with providers, software vendors and specialist technicians.

• DNS, DHCP and TCP/IP troubleshooting
• LAN, Wi-Fi, printer and peripheral support
• Site-side connectivity diagnostics
• Escalation opening and follow-up
• Intervention and maintenance coordination
• Procedures, inventory and documentation

Online reputation support

Removal and de-indexing of online content

We support businesses and professionals dealing with articles, pages and search results considered inaccurate, outdated or harmful, identifying the most suitable technical and professional route.

• Collection of URLs and available documentation
• Preliminary review of available request channels
• Contact with publishers, webmasters and platforms
• Correction, removal or de-indexing requests where applicable
• Coordination with partner law firms
• Outcome monitoring and document updates

Note: removal or de-indexing cannot be guaranteed. It depends on the nature of the content, the applicable grounds and the decisions of website, platform and search-engine operators.